terms
General terms
These terms accompany Serino IT quotations and assignments. The quotation specifies what will be delivered, when it will be ready, what it costs and when the result is accepted.
Version: 9 September 2026
1. Serino IT
Serino IT is a sole proprietorship owned by Serino Mulders, registered with the Dutch Chamber of Commerce under number 42051536 and VAT ID NL005457482B43. Contact is available through info@serino-it.com.
2. Application and precedence
These terms apply to every quotation and agreement that refers to them. A written provision in the quotation or agreement takes precedence over these general terms. The version supplied when the agreement is concluded remains applicable to that assignment.
3. Quotation and assignment
An assignment starts when the customer accepts the quotation in writing. The quotation describes the outcome, scope, price, planning, dependencies and acceptance criterion. Work outside the agreed scope starts only after its consequences have been agreed in writing.
4. Customer cooperation
The customer provides accurate information, access, test data and decisions needed for the assignment in good time. The customer remains responsible for the lawful use of supplied data, content and instructions. A dependency that is supplied late or incorrectly may affect planning and price; Serino IT reports this before carrying out additional work.
5. Performance and security
Serino IT performs the assignment carefully and according to the written agreements. Where personal data is processed, the parties make additional processing arrangements where necessary. No software system is entirely free of risk; agreed security measures and known limitations are recorded at delivery.
6. Third-party services
Licences, hosting, hardware, external APIs and other third-party services are included only if the quotation says so. Their own terms and availability continue to apply. Serino IT reports known dependencies but cannot guarantee or prevent an outage or change at a third party.
7. Delivery and acceptance
The customer tests the result against the acceptance criterion in the quotation and reports specific deviations within the agreed period. Serino IT is given a reasonable opportunity to remedy a demonstrated deviation. Production use or written approval counts as acceptance, except for a defect that could not reasonably have been visible during that test.
8. Intellectual property and transfer
Existing tools, general knowledge and third-party components remain with their original rights holder. Project-specific source code, documentation and access are transferred to the extent and at the time specified in the quotation and after the related invoices have been paid. Open-source licences and third-party rights continue to apply.
9. Thirty-day guarantee
Unless the quotation states otherwise in writing, the customer may report dissatisfaction within thirty days after delivery. Serino IT then refunds the project payment including the advance, without requiring a substantive reason. Custom software built for the project is removed; configuration in the customer's systems remains. Licences, hosting, hardware and maintenance months already delivered are not refunded. The right to use the removed custom work ends after the refund.
10. Invoicing and payment
Payment milestones and the payment period are stated in the quotation or invoice. In case of late payment, Serino IT may suspend work after a written reminder. Statutory interest and reasonable collection costs may be charged to the extent permitted by law.
11. Liability
Serino IT is liable only for direct loss demonstrably caused by an attributable failure. Liability per assignment is limited to the amount paid for that assignment, except in cases of intent, deliberate recklessness or where the law does not permit a limitation. Indirect loss, such as lost revenue, lost savings or loss caused by downtime, is excluded to the extent permitted by law.
12. Confidentiality
Both parties keep confidential information secret and use it only for the assignment. This obligation continues after the assignment ends. Information that was public, was lawfully obtained from a third party or must be disclosed by law is excluded.
13. Suspension and termination
A party may terminate the agreement if the other party fails to remedy a material breach within a reasonable period after written notice. Work already performed, committed costs and transferable results are then settled, except to the extent that the thirty-day guarantee applies.
14. Law and disputes
Dutch law applies to the agreement. The parties first try to resolve a dispute together. If that fails, the dispute is submitted to the competent court in the Netherlands.
Questions about these terms
Email info@serino-it.com if a provision is unclear. The quotation is the right time to record deviations or additional agreements in writing.